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LegalShield Bolsters Leadership Team with Key Appointments

December 4th, 2023

LegalShield strengthened its leadership team with the appointment of Mark Conlin as Chief Technology Officer (CTO) and Brian Caron as Vice President of Lawyer Services. These appointments underscore LegalShield’s strategic focus on elevating legal protection for its members through advanced technology and exceptional member service. 

LegalShield provides affordable access to legal advice and services for millions of consumers in the United States and Canada. 

Mark Conlin, LegalShield's new CTO
Mark Conlin, LegalShield’s new CTO

In his role as CTO, Mark Conlin will lead LegalShield’s technology vision and strategy. With over two decades of software engineering leadership spanning consulting firms, start-ups, and global enterprises, Conlin has a track record of scaling operations, modernizing legacy technology, and developing software teams and products. His recent positions include leading marketplace engineering at Outdoorsy and overseeing Travel and Commerce Platforms at BCD Travel. 

Conlin will report to LegalShield CEO Warren Schlichting. 

“We view technology as a means to enhance the critical relationship between our members and the attorneys who serve them,” said Schlichting. “Mark has a unique appreciation for the fact that our tech should be both empowering and invisible.” 

Brian Caron, LegalShield’s new VP of Lawyer Services

As Vice President of Lawyer Services, Caron will oversee LegalShield’s nationwide network of law firms, a group that manages more than 150,000 member inquiries monthly. With a legal career spanning more than two decades, Caron most recently was an attorney with Maguire Schneider Hassay LLP, where he also served as director of network operations and customer care. He is a former board member and president of the Group Legal Services Association of the American Bar Association. 

Caron will report to LegalShield COO Kathy Pinson. 

“Having served LegalShield members, Brian is well-situated to guide our firms in offering practical solutions to our members’ legal questions and challenges, as well as delivering excellent and empathetic service to those members,” said Pinson. 


About LegalShield
For more than 50 years, LegalShield has provided everyday Americans with easy and affordable access to legal advice, counsel, protection, and representation. Serving millions, LegalShield is one of the world’s largest platforms for legal, identity, and reputation management services protecting individuals and businesses across North America. Founded in 1972, LegalShield, and its privacy management product, IDShield, has provided individuals, families, businesses, and employers with tools and services needed to affordably live a just and secure life. Through technology and innovation, LegalShield is disrupting the traditional legal system and transforming how and where people receive legal guidance and services, with access to thousands of qualified, trusted attorneys and law firms. LegalShield and IDShield are products of Pre-Paid Legal Services, Inc. To learn more about LegalShield and IDShield, visit and

LegalShield Media Contact:
Hollon Kohtz, Director of Communications